MOH Client and Patient Service Representative

St. Paul, MN

Requestion Number: MOHCL001576

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Posted on January 12, 2022

Personal Growth. Expansion. Teamwork. Innovation. Be a part of a truly patient-first environment and an organization that cares about their employees.

The MOH Client and Patient Service Representative provides initial access for all MOH client employers and their employees (patients). They are responsible for greeting, registering, verifying medical and demographic information, scheduling follow-up appointments, and notifying clinical team of patient arrival. This role also is responsible to regularly communicate with client employers regarding patient results and generation of invoices. This MOH role is direct patient facing and requires excellence in providing customer and quality service.

This opportunity is for a full-time role based at our Midway/St. Paul Campus.  Monday - Friday, 7:30am - 4:00pm (subject to change).  Flexibility to float to other MOH sites as needed.  

 

Provide excellent customer service to all MOH client employers and their employees (patients), MOH providers and staff, and other Summit partners by being attentive, respectful and helpful.

Responsible for greeting and checking in all patients, collecting appropriate medical, demographic, company information and updating information as needed. Responsible for attaching applicable client employer protocol to the visit, and notifying clinical team of patient arrival; coordinate with QRC’s and interpreters, as needed.

Check-out and discharge patients, completing all proper documentation; organize, process and review patient records for completeness and accuracy in compliance with HIPAA, MN law and client employer policies.

Triage walk-in workplace injuries and drug alcohol testing; notification to appropriate clinical team of walk-in arrival and type of injury or testing; ensure walk-in visit is added to the appropriate schedule and may notify client employer, if necessary.

Answer all incoming phone calls, appropriately respond to inquiries and triage to other MOH staff, as needed;

Communicate with client employers regarding patient results; responds to and reviews various requests for required patient medical records.

Responsible for ensuring the patient lobby is accessible, neat and orderly

Performs various administrative duties and other duties, as needed and assigned

Summit Health ASO, provides administrative and clinical support to our full spectrum of orthopedic care services in our sub-specialty clinics, walk-in care at our OrthoQUICK clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert teams are part of the 800+ employees who partner to provide quality services and care designed to support a healthier, more active lifestyle.

 

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

 

Education

  • Required: High School

Experience

  • Required: Minimum of one year customer service experience in a healthcare or medical office setting; must possess basic computer proficiency. Experience in an occupational medicine setting is highly preferred.