Patient Coordinator Clinic Navigator

Woodbury, MN

Requestion Number: PATIE001485

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Posted on October 11, 2021

Personal Growth. Expansion. Teamwork. Innovation. Be a part of a truly patient-first environment and an organization that cares about their employees.

The Patient Coordinator Clinic Navigator will function as a patient coordinator telephone resource to Summit patients and serve as an extension of, and a conduit to, all service line patient care teams. This position will be responsible for receiving incoming calls from Summit patients with the goal of successfully addressing their questions or needs, updating information in the patient record, and escalating those that require further patient care action from the respective service line care teams.

These roles will  train at our Eagan, Woodlake and Vadnais Heights  and will then be primarily based at our Woodlake Campus. Full-time day hours, 8:30am - 5:00pm, subject to change.  

Responsible for answering and responding to patient phone calls for all service line care teams on a daily basis.

Accountable for accurately assessing patient inquiry or need, providing assistance for initial resolution. When inquiry requires clinical intervention or response, determine appropriate course of action and escalate to care team or other Summit resources, as necessary.

Responsible to support coordination of patient care between team members, other service line teams and/or other Summit departments. Communicate information from patients to physicians and other care providers in support of patient care. May provide information, complete or update standard (non-complex) paperwork requested by patient as directed by physician or other care provider, and/or in accordance with established physician protocols.

Accurately enter information to service line team tasks lists, when appropriate and enter physician’s orders in to electronic medical record.

May act as back-up to other physician teams, assisting with voicemail, email and task lists as needed; proactively reaches out to offer assistance.

Summit Health ASO, provides administrative and clinical support to our full spectrum of orthopedic care services in our sub-specialty clinics, walk-in care at our OrthoQUICK clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert teams are part of the 800+ employees who partner to provide quality services and care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Education

  • Preferred: Associates

Experience

  • Preferred: Associate degree or completion of a community or technical college program such as medical administrative, health care specialty, or other related program. In lieu of education, an equivalent combination of coursework and experience may be considered.
  • Required: Must have at least 2 years comparable experience in an orthopedic medical or clinical office setting. Prefer prior experience in medical terminology, knowledge of surgical procedures and processes.